Help – Frequently Asked Questions
Do you actually have thousands of items in stock at your warehouse?
We offer thousands of products at unbeatable prices by optimising the number items we keep in our warehouse. When a product is “In stock”, it will either be in stock at our own or one of our partner’s warehouses. We update our stock lists multiple times a day to minimize running out of any items. Orders paid and confirmed before 10am are usually shipped or ready for collection on the same day after 2pm. Before coming to collect an order from our warehouse please wait for us to confirm the order is ready for collection.
How do I order from tech.co.za?
Ordering online is easy once you get the hang of it. 1) Find the product, 2) Add it to cart, and 3) Checkout ! For more information visit our Orders and Shipping page here.
What payment methods do you accept?
We try to accept almost any payment method available. For more information visit our Orders and Shipping page here.
How do I get my order?
Your order can either be collected or shipped via one of our reputable courier partners. For more information visit our Orders and Shipping page here.
What if I want to return my purchase?
If you are not satisfied with your purchase, you may return it to us within 10 business days of receipt of the goods. Check out our Returns and Refunds policy here.
Do you accept trade-ins?
Unfortunately not. We only buy products in bulk, from companies and/or governments. If you have bulk (50+ units) of electronics you’d like to sell, please contact us.
What are refurb electronics?
Think of refurb or refurbished electronics as certified used electronics. What does this mean? We thoroughly test, repair and clean all items before we offer them for resale. In fact we’re so confident in our processes, that we offer a 12 month warranty on all refurb items.
What condition will my refurb laptop or desktop be in?
The following describes what you can expect your refurbished laptop or desktop to look like:
- Condition of case: Minor scuffs, abrasions or discoloration. If a laptop, light wear on keyboard,touchpad,bezel but the keyboard keys will be in good condition. Generally good visual condition with no broken or missing parts but may feature small chips or dents on covers.
- Condition of screen (if applicable): No scratches, cracks or chips on screen. Minor discoloration, or pressure marks might be present on screen but will be hardly noticeable when used.
- Condition of battery (if applicable): Will hold charge for at least 1 hour of moderate use. Covered by 6 months warranty.
- Items come with power adapters included in a non-original brown box.
What if I have a technical problem with my purchase?
Contact us to speak to a technician that can help you diagnose your issue and start the warranty process if necessary.