How can we help?
Answers to the questions customers ask us most. Can’t find yours? Email or call us, Monday to Friday, 08:00–17:00: we reply within 2 business hours.
Ordering and paying · Delivery and collection · Returns and warranty · Buying from outside South Africa
Ordering and paying
Why are your prices so good?
We offer thousands of products at unbeatable prices by carefully optimizing the number of items we keep in our warehouse. When a product is marked “In Stock,” it means it’s available either at our own warehouse or one of our trusted partner warehouses. We update stock statuses several times a day to help ensure products are available when you need them.
What is the discounted EFT price?
When you choose to pay by EFT (bank transfer), we save on card and gateway fees — so we give you a better price. Just select EFT at checkout, and you’ll see the discounted price right away.
Can I get a quote for my company?
Yes. Email [email protected] with your company name and VAT number, the product codes or links to the products on our site, the quantities, and your delivery address (or collection from Centurion). We reply within 2 business hours, Monday to Friday, 08:00–17:00.
Do you issue tax invoices?
Yes. Techcoza (Pty) Ltd is VAT registered (VAT number 4870270172), so you get a valid tax invoice. Our company registration, VAT and B-BBEE documents are available on request: [email protected].
Delivery and collection
Where do you deliver?
We deliver anywhere in South Africa using trusted, reputable couriers. Outside South Africa? See our export page or email [email protected] for a quote.
How long does delivery take?
Joburg, Pretoria, Cape Town and Durban: 2–3 working days. The rest of South Africa: 2–7 working days. See Deliveries and Collections for the details.
How much does delivery cost?
Delivery costs R175 (incl. VAT). Orders over R2000 may qualify for free delivery, depending on the delivery address. Heavy or bulky items carry a surcharge. You see the exact amount at checkout, before you pay.
Can I collect my order?
Yes! Orders can be collected from our offices in Centurion. Please wait for confirmation from us that your order is ready before coming to collect.
How do I track my order?
We email you the courier’s tracking number as soon as your order is handed to the courier. You can also enter your order number and email address on our Track your order page.
Returns and warranty
What if I’m not happy with my purchase?
No problem — returns are free within 14 days. Email [email protected] and we’ll book a courier to collect it. See our Returns and Exchange Policy.
Do your products come with a warranty?
Yes — all our products come with the full manufacturer’s warranty. If you ever need to claim, just contact us and we’ll guide you through the warranty process.
Buying from outside South Africa
Can I buy from another country?
Yes. Our online prices are for delivery in South Africa or collection from our Centurion office. You, or a freight forwarder, can collect from us. If you’d rather we send it by international courier (DHL, FedEx or UPS), email [email protected] for a quote. More on our export page.
Do I pay South African VAT?
If you or your freight forwarder collect from us, South African VAT is on the invoice and you can claim it back at the border when the goods leave the country (see the SARS guide on VAT refunds for foreign enterprises). If we send it by international courier, the invoice is free of South African VAT; you pay your own country’s import duties and clearing fees.