About Grades

All products we sell are classified under our cosmetic and functional grading system. The cosmetic condition of an item has no impact on the system’s overall functionality or performance but can reduce it’s aesthetic appearance. The following describes what you can expect from each grade:

NEW
Condition of case: Unused, brand new device
Condition of screen (if applicable): Unused, brand new device
Condition of battery (if applicable): Unused, brand new device
Accessories included: As per manufacturer
Packaging: Original sealed packaging
Tested and certified: Certified and tested by manufacturer
Warranty: As provided by manufacturer (usually 12 months)

DEMO
Condition of case: Used device with minimal cosmetic markings
Condition of screen (if applicable): Used with minimal cosmetic markings
Condition of battery (if applicable): Will hold charge for 1 hour of moderate use. Warranty by manufacturer
Accessories included: As per manufacturer. Some non-essential might be missing.
Packaging: Original open/damaged packaging. Some internal packaging can also be missing
Tested and certified: Certified and tested by manufacturer
Warranty: As provided by manufacturer (usually 12 months).

REFURB A
Condition of case: Minor scuffs or abrasions. If laptop, light wear on keyboard,touchpad,bezel but the keyboard keys will be in excellent condition.
Condition of screen (if applicable): No scratches, cracks or chips on screen.
Condition of battery (if applicable): Will hold charge for 1 hour of moderate use. Covered by 6 months warranty.
Accessories included: AC adapter
Packaging: Non-original brown box if couriered or bag if collected.
Tested and certified: Certified using industry leading automated and manual stress tests by tech.co.za
Warranty: Carry-in warranty provided by tech.co.za (usually 12 months).

REFURB B
Condition of case: Moderate signs of wear like scuffs, scratches and minor discoloration. Good visual condition with no broken or missing parts but may feature small chips or dents on covers. May have had security markings removed.
Condition of screen (if applicable): Minor discoloration, pressure marks on screen. Hardly noticeable when used.
Condition of battery (if applicable): Will hold charge for 1 hour of moderate use. Covered by 6 months warranty.
Accessories included: AC adapter
Packaging: Non-original brown box if couriered or bag if collected.
Tested and certified: Certified using industry leading automated and manual stress tests by tech.co.za
Warranty: Carry-in warranty provided by tech.co.za (usually 12 months).

REFURB C (This is what we use in the warehouse and office)
Condition of case: Moderate to heavy wear, considered cosmetically damaged but technically functional. May feature multiple and/or excessive scratches, large paint chips, dents/dings on housing and external surfaces. Will often feature broken hinges/latches and cosmetic parts may be missing. May have had security markings removed.
Condition of screen (if applicable): May have major scuffs or scratches on screen, feature uneven light diffusion, blemishes and/or dark marks.
Condition of battery (if applicable): Might not charge. No warranty.
Accessories included: Accessories might be missing.
Packaging: Non-original brown box if couriered or bag if collected.
Tested and certified: Power-on self-test (POST).
Warranty: Carry-in warranty provided by tech.co.za (usually 6 months).

REFURB D (Defective - sold for parts)
Condition of case: Damaged or faulty with extreme signs of use. Considered non-working to be used for parts.
Condition of screen (if applicable): Damaged or faulty with extreme signs of use. Considered non-working to be used for parts.
Condition of battery (if applicable): Faulty/Missing battery. No warranty.
Accessories included: No accessories.
Packaging: Non-original brown box if couriered or bag if collected.
Tested and certified: No tests.
Warranty: No warranty or returns. Sold as is.

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